SHIPPING & RETURNS

 

 
 

SHIPPING
 

Domestic (USA): FREE Shipping

International: $12 / order

+ FREE shipping on International orders over $200.
 

Please note, all international packages may be subject to duties and taxes. NDM has no control over import / custom fees and each country has its own policy. Please check your local customs website for more information.


PROCESSING TIME

Each pendant is individually crafted which means that all of our orders are custom made. 

Once your order has been placed, please expect 12-15 days for your order to be created and shipped (please note that this time-frame may vary during busy seasons). We do our best to ensure the timely delivery of all orders. 

When your order has been shipped, you will receive a confirmation e-mail with your tracking number.

 

RETURN POLICY
 

All orders placed through this website are considered custom orders. For this reason, we do not accept returns - If for any reason you're unsatisfied with your purchase, please contact us at contact@ndmbrand.com and you will be offered a store credit.

 

12 MONTH WARRANTY
 

All orders placed through this website are covered by our 12 month warranty that covers manufacturer's defects. If your pendant is damaged or broken, we will replace it for free. The warranty does not cover water damage, alteration of color (such as changes to the plating) scratches or dents.